Privacy Policy

Rodgers Insurance Agency

Introduction

Rodgers Insurance Agency is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. This policy complies with GDPR, CCPA, TCPA, CTIA, and other applicable privacy and telecommunication standards.

Scope

This policy applies to all individuals who interact with our website, services, mobile applications, SMS/MMS communications, and any other electronic channels. Additional notices may apply depending on the services you use.

1. Information We Collect

Personal Information

  • Full legal name

  • Email address

  • Postal address

  • Telephone number

  • Other contact details

Billing Information

Collected for payment processing and stored in compliance with PCI DSS:

  • Credit card number

  • Expiration date

  • CVV

  • Billing address

Usage Information

  • IP address

  • Service usage details

  • Call history (timestamps, durations)

  • Click patterns and navigation behavior

Anonymous Information

  • Aggregated usage data

  • Non‑identifiable analytics

Additional Information

  • Business name

  • Demographic details

  • Technology preferences

  • Referral information

2. How We Use Your Information

Access & Authentication

  • Verifying identity

  • Managing account access

  • Security and fraud prevention

Personalization

  • Tailored content

  • Customized service experience

Marketing & Promotions

(Only with proper consent)

  • Email and SMS promotions

  • Targeted campaigns

  • Marketing analytics

Customer Contact

  • Service notifications

  • Customer support

  • Surveys and feedback

Internal Operations

  • Data analysis

  • Audits and compliance

  • Risk management

Billing & Support

  • Payment processing

  • Account management

  • Technical support

Anonymous Data Uses

  • Trend analysis

  • Business development

Legal Compliance

  • Responding to lawful requests

  • Regulatory obligations

  • Enforcing terms of service

3. SMS Privacy & Consent

Rodgers Insurance Agency collects mobile numbers, SMS opt‑in status, and consent records only when you choose to receive text messages.

Types of SMS Messages You May Receive

  • Appointment reminders

  • Follow‑ups

  • Billing inquiries

  • Insurance quotes

  • Policy review reminders

  • Renewal notices

  • Customer care

  • Marketing messages (only with explicit opt‑in)

Message Frequency

Message frequency may vary.

Fees

Standard message and data rates may apply.

Opt‑In Method

By submitting an online form and checking the SMS consent box.

Opt‑Out Method

Reply STOP to any message. Reply HELP for assistance.

Confidentiality

Your phone number, SMS opt‑in data, and consent records will never be sold or shared with third parties for marketing purposes.

We may share SMS data only with service providers necessary to deliver messages (carriers, messaging platforms, etc.), and they may not use it for their own marketing.

4. Enhanced Business SMS Guidelines

Rodgers Insurance Agency complies with TCPA, CTIA, and carrier policies.

Message Limits

  • 50 messages/minute per originating number

  • Up to 60/min for long‑code

  • Up to 180/min for toll‑free

Written Consent

Required for marketing, promotional, or informational messaging.

Automated Messaging

Requires express, logged consent. All automated messages include opt‑out instructions.

Prohibited Campaigns

We do not send messages related to:

  • Loans or mortgages

  • Credit repair

  • Debt relief or collection

  • Work‑from‑home schemes

  • Secret shopper programs

  • Political content

  • Alcohol, tobacco, firearms

  • Pharmaceuticals or supplements

  • Adult content

  • Violence or hate speech

  • Controlled substances

  • Fraudulent or deceptive content

5. Information Storage & Security

Rodgers Insurance Agency uses physical, electronic, and managerial safeguards to protect your data.

Physical Security

  • Controlled access

  • Surveillance

  • Environmental protections

Electronic Security

  • Encrypted servers

  • Firewalls, IDS/IPS

  • Secure backups

Managerial Controls

  • Need‑to‑know access

  • Employee training

  • Regular audits

Encryption

  • AES‑256 for data at rest

  • TLS for data in transit

Data Retention

We retain data only as long as necessary for business, legal, or regulatory purposes.

Deletion

  • Secure deletion

  • Anonymization for analytics

6. No Sale or Sharing of SMS Information

Rodgers Insurance Agency does not sell, share, or transfer SMS consent data, phone numbers, or messaging preferences for marketing purposes.

7. Legal Requirements

We may disclose information only when required to:

  • Comply with laws

  • Protect rights or safety

  • Respond to legal proceedings

8. Cookies & Tracking Technologies

Types of Cookies

  • Essential

  • Performance

  • Functionality

  • Targeting/Advertising

Purposes

  • Improve user experience

  • Analytics

  • Personalized advertising (with consent)

Web Beacons

Used for email engagement tracking.

9. Your Rights & Choices

Depending on your jurisdiction, you may:

  • Access your data

  • Request corrections

  • Request deletion

  • Opt out of marketing

  • Withdraw consent

10. Changes to This Policy

Rodgers Insurance Agency may update this policy periodically. Significant changes will be communicated through our website or direct notifications.

11. Contact Information

Rodgers Insurance Agency, LLC Frederick, Colorado Phone: [Insert number] Email: [Insert email] Website: [Insert URL]

If you have questions about this Privacy Policy or your privacy rights, contact:
Rodgers Insurance Agency Frederick, Colorado Email: service@rodgersinsuranceagency.com Phone: 303-647-7656